At Pamas, we are committed to delivering high-quality food products that are carefully packed and dispatched to ensure freshness, safety, and customer satisfaction. Due to the consumable nature of our products, we follow a strict Replacement & Return Policy as outlined below.
Replacement Eligibility
Customers may request a replacement if they receive:
To be eligible for a replacement, the issue must be reported within 24 hours of delivery along with clear photographs of the product, packaging, and shipping label.
After verification, Pamas may provide a replacement for the affected product at its sole discretion.
A replacement request will not be accepted if:
As Pamas products are food and consumable items, we do not accept returns once products have been delivered.
This policy helps us maintain strict hygiene, food safety, and quality standards for all customers.
To request a replacement, please contact us within 24 hours of delivery and provide:
Our team will review the request and respond with the next steps.
Pamas reserves the right to modify or update this Replacement & Return Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.
By placing an order through the Pamas website, you acknowledge and agree to the terms of this Replacement & Return Policy.
