Shipping Policy
At Pamas, we strive to ensure that your favorite food products reach you safely, fresh, and in a timely manner. This Shipping Policy outlines our shipping process, estimated delivery timelines, and important information related to order fulfillment.
Order Processing
All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, promotional campaigns, or periods of high order volume, processing times may be slightly extended.
Once your order is processed and dispatched, you will receive shipping confirmation and tracking details via email, SMS, or other available communication channels.
Shipping Coverage
Pamas currently ships across most serviceable locations within India through trusted courier and logistics partners.
Delivery availability may vary depending on the serviceability of the destination pin code.
Estimated Delivery Timelines
Estimated delivery timelines are as follows:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote or Difficult-to-Service Locations: 5–10 business days
Delivery timelines are estimates only and may vary due to factors beyond our control, including weather conditions, transportation disruptions, courier delays, natural calamities, government restrictions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
Pamas reserves the right to modify shipping charges, promotional shipping offers, or free shipping thresholds at any time without prior notice.
Order Tracking
Once your order has been shipped, a tracking number and shipment details will be shared with you.
Customers can use the tracking information provided by the courier partner to monitor the status of their shipment.
If you do not receive tracking details within a reasonable time after placing your order, please contact our support team.
Delivery Guidelines
To ensure successful delivery:
- Please provide complete and accurate shipping information.
- Ensure that someone is available to receive the order at the delivery address.
- Pamas shall not be responsible for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.
In cases where delivery attempts are unsuccessful due to customer unavailability or incorrect information, additional shipping charges may apply for re-delivery.
Damaged Packages During Transit
If you receive a package that appears visibly damaged, tampered with, or compromised during transit, please:
- Take clear photographs of the package before opening it.
- Report the issue to us within 24 hours of delivery.
- Retain the original packaging for verification purposes.
Such cases will be reviewed in accordance with our Replacement & Return Policy.
Delays and Force Majeure
While we make every effort to deliver orders within the estimated timeframe, Pamas shall not be held liable for delays caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods, storms, or extreme weather conditions
- Transportation disruptions
- Government restrictions or regulatory actions
- Public holidays, strikes, or courier service interruptions
Contact Us
For shipping-related questions or assistance, please contact us:
Email: pamasrecipes@gmail.com
Phone: +91 92000 06661
Address: Mittal & Sons, Ashram Complex, Behind Chappan Dukan,
New Palasia, Indore, Madhya Pradesh – 452001, India.
Policy Updates
Pamas reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.
By placing an order through the Pamas website, you acknowledge and agree to the terms of this Shipping Policy.
