Privacy Policy

At Pamas, protecting your privacy and maintaining your trust are among our highest priorities. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.


We are committed to handling your information responsibly and in accordance with applicable laws and industry standards. By accessing or using the Pamas website, you acknowledge and agree to the practices described in this Privacy Policy.

1.Information We Collect

To provide a seamless shopping experience and improve our services, we may collect the following categories of information:


Personal Information

Information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Account login details
  • Order and purchase history

Payment Information


When you make a purchase, payment details are processed securely through authorized payment gateways and financial service providers. Pamas does not store complete payment card information on its servers.


Communication Information


We may collect information when you:

  • Contact customer support
  • Submit inquiries or feedback
  • Participate in surveys, promotions, or contests
  • Communicate with us via email, phone, or website forms

Technical and Usage Information


When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website activity and navigation patterns
  • Referring websites
  • Cookie and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Manage customer accounts
  • Provide customer support
  • Respond to inquiries and feedback
  • Send order confirmations and delivery updates
  • Improve website performance and user experience
  • Analyze customer preferences and purchasing trends
  • Prevent fraudulent activities and enhance security
  • Comply with legal and regulatory obligations
  • Send promotional communications and special offers, where permitted by law or with your consent

3. Legal Basis for Processing Information

Where applicable, we process personal information based on:

  • Your consent
  • Performance of a contract (such as order fulfillment)
  • Compliance with legal obligations
  • Legitimate business interests, including improving products, customer service, website functionality, and fraud prevention

4. Sharing of Information

Pamas respects your privacy and does not sell, rent, or trade your personal information to third parties.

We may share information with:


Service Providers


Trusted third party partners that help us operate our business, including:


  • Payment processing providers
  • Logistics and delivery partners
  • Website hosting providers
  • Analytics and technology service providers
  • Customer support platforms

Legal and Regulatory Authorities


Where required by law, regulation, court order, or governmental request.


Business Transactions


In the event of a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred subject to appropriate confidentiality and security safeguards.

5. Cookies and Tracking Technologies

Pamas uses cookies and similar technologies to:


  • Improve website functionality
  • Remember user preferences
  • Maintain shopping cart information
  • Analyze website traffic and performance
  • Enhance customer experience

You may modify your browser settings to decline cookies. However, certain website features may not function properly if cookies are disabled.

6. Data Security

We implement appropriate administrative, technical, and physical security measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.


While we strive to use commercially acceptable means to protect your information, no online platform can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:


  • Fulfill the purposes outlined in this Privacy Policy
  • Complete transactions and customer requests
  • Maintain business records
  • Comply with legal, tax, accounting, and regulatory obligations
  • Resolve disputes and enforce agreements

Once information is no longer required, it is securely deleted or anonymized where feasible.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:


  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal information, where applicable

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, payment platforms, or external services. Pamas is not responsible for the privacy practices, content, or security of such third-party websites.

 

We encourage users to review the privacy policies of external websites before providing personal information.

10. Changes to This Privacy Policy

Pamas reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices, legal requirements, or operational needs.


Any updates will be posted on this page along with the revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

 

Pamas

 

Email: pamasrecipes@gmail.com

Phone: +91 92000 06661

 

Address: Mittal & Sons, Ashram Complex, Behind Chappan Dukan, New Palasia, Indore, Madhya Pradesh – 452001, India.

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